Sales Hotline : 01753 533 621

Terms & Conditions

  • Where we are
    We are T/A A1 Gifts, Grace House, Petersfield Ave, Slough, Berkshire, SL2 5EA

 

  • The Item 
    We try to make very clear exactly what an item does or represents. Costs will be clearly displayed at all times. In the event that you are not entirely happy we do offer a 30 day money back assurance.(Excluding Personalised Goods) Please see further details on this below.

 

  • Payment 
    Payment will be taken at the shopping cart in full. All despatch times are visible in the cart at this time.

 

  • Warranties and Liabilities 
    We currently operate a no quibble returns policy provided items are returned in their original unopened state within 14 days of receipt.(Excluding Personalised Goods) Please also note that flying gifts cannot be refunded where damage has occurred due to crash damage. Remote control items should be carefully returned to us in as new condition if there is a fault.

 

  • Data Protection You agree to us using any personal data which you provide to us in this agreement. Please note we DO NOT pass your details to third party companies.

 

  • Notice to Browsers All material contained is published on this site in good faith.

 

Delivery Options 

Royal Mail 2nd Class Standard Delivery and this has a suggested delivery time of 2-4 days by the royal mail delivery service. If by any chance you have not received your order within this suggested time frame you must contact your local sorting office to see if it has been left there for collection. (It has been known in the past for postmen/women to not leave notification cards of attempted delivery.)This must be done prior to contacting us about a non-delivered order. 

Express Delivery is via royal mail 1st class, any orders place before 4pm on a working day we aim to dispatch these the same day and these generally are delivered in 1-2 days.  However please see the terms above for 2nd class royal mail for further details on if the order is not received in this timescale.

If for whatever reason you do not receive your order within ten days of the date of dispatch we will not be held responsible for the loss of orders unless you have contacted within 28 days after the original dispatch date. After 10 days we can then help with locating your order and maybe re-issue a duplicate. We shall have no liability to you unless you notify us in writing either at our contact address or via sales@a1gifts.co.uk within 40 working days from when your goods were ordered. We hold the right to not send out a duplicate order after the 21 day waiting period is up. In the event of a duplicate order being dispatched due to a missing order and the original order eventually shows up you must decline the delivery so it will get sent back to us. 

We take pride in processing your order as quickly as possible and Endeavour to dispatch the same day if ordered by 4PM, however at peak times this can vary.

We hold no responsibility if the delivery details you have entered are incorrect and you therefore will incur further charges for duplicate orders and will be liable for any items which have not been received. If by any chance you would like to have a different delivery address from your billing address whether this is a gift for someone or you would like the product sent to your work address the option will be available to you on the payment page by clicking on ‘New Delivery Address’. 

For large value orders we reserve the right to hold goods until we have contacted you and received suitable confirmation for the transaction and on occasions further identity proof maybe required.  We will contact you via phone and e-mail and if you are not available goods will remain on hold until you have contacted us.

We have an international (certain countries only apply) delivery service available to people living outside of UK, this is at a cost of £12.50 for orders up to 1kg over and above this weight we will contact you will any extra charges that are required. Personalised and all glassware is unfortunately not available for delivery outside the UK mainland.  Also if a refund should be required we cannot be held responsible for any differences due to exchange rate changes.

Our office open hours are Monday to Friday 9am - 5pm. We are not open on Bank Holidays. Orders will only be processed and dispatched during these opening times. Please note: Weekends are not classed as working days. 

We won’t accept any liability for deliveries not made within our suggested delivery times. (This also includes any extra fees or costs you might or might not incur for any deliveries delayed or missed.) Therefore we cannot guarantee delivery on any certain day unless you have paid for Next Working Day Courier Service and we highly recommend if you require an order within a small time scale to go for the next working day service. Our Standard Delivery is for mainland UK only. Not all postal addresses in UK are covered by our Standard Delivery rate (Due to size and weights of goods). In some cases this will affect Northern Ireland and remote off shore areas of the United Kingdom. If this is the case we will contact you prior to dispatch with any extra postal expenses that you may incur to see if you would still like to go ahead with your order. 

Next Working Day Guaranteed delivery by Interlink; this will need a signature upon arrival. Interlink do not operate on Bank Holidays or Saturdays therefore your order will be delivered the following next working day for all orders within the mainland UK (some Scotland, Scottish Highlands and Offshore do not apply). (If an order is placed on the Friday, the order will be with you on the following Monday.) Orders must be placed by 4pm the same day to guarantee next working day delivery (Please note with some orders verification maybe required before dispatch). Most Personalised items cannot be shipped via DPD on a next day delivery as production times for personalised products vary. If you place you order on a Saturday or Sunday please note that you order will be dispatched on Monday for delivery generally between the hours of 9-5 on Tuesday (peak times these may vary). Orders will be delivered generally between the hours of 9-5 unfortunately we are unable to advise on the exact time of delivery within these time scales as it depends on where you are placed on the couriers route for the day and if it is a busy time of year the delivery times may be done outside the general 9-5 timescale. If for any reason you will not be in all day on the day of delivery you can request that the parcel can be left with a neighbour etc by adding a note within the gift tag message box within the payment page. When the courier delivers a signature will be required and if signed for by a neighbour a card should be left in your door by the courier to let you know where you can collect this. 

Returns/ Exchanges 

If your order no longer meets your requirements you may return the item/s and upon receipt a refund for the product/s only will be issued, subject to the item being returned in its original condition. These need to be returned within 30 days of your order date and we will need to be notified via email that an item is being returned. The customer will encounter return postage costs. Upon receipt of returned goods we will refund to the original payment source within 14 days of receipt.  We would recommend that you obtain a proof of postage receipt when returning goods as we are not held responsible for damaged/lost items. If you are returning a product through an error on our part the return postage of up to £5.00 will be refunded.

If your order is returned by the selected postal service for whatever reason, we will notify you via email to advise you of this. Please note that to have this re-sent out the customer will be required to pay a further delivery charge, alternatively we can arrange for the item only to be refunded if it is non-personalised. 

Faulty Items 

If your product appears to be faulty upon receipt, please contact us at sales@a1gifts.co.uk before returning as A1 Gifts will advise if they wish you to return the item, e-mail an image to us or just have it disposed of. Return postage will only be refunded for items agreed to be returned by A1 Gifts and up to a maximum value of £5.00.

In some circumstances we may require you to return the item to be looked at and/or to be tested for the fault. We require to be notified about faulty products within 3 days of your order being received. Please note if the fault is due to misuse/handling then refunds cannot be given. 

If you decide to keep a damaged, defective or wrong item at the time we may agree to a reasonable refund in respect of the product in question at our discretion, however no delivery costs can be refunded.  

 

Damaged Items 

Although your order is well packaged by our warehouse, unfortunately on occasion, some damages may occur in transit. Damaged orders need to be notified to sales@a1gifts.co.uk within 48 hours of receipt. Providing the item is in stock a replacement will be issued subject to receipt of an image confirming the damaged/defective goods, however if the item is out of stock a replacement can be set up for when stock arrives or we can issue a full refund. 

Out of Stock/Partial Shipments 

If you order an item that is out of stock we will endeavour to inform you ias soon as possible via email. If there is more than one item/s within your order a partial shipment maybe selected at A1Gifts discretion after correspondence from the customer. 

Personalised Products 

Please note that all personalised products are unable to be returned and/or refunded as each one is customised to order. The wording and details given via the website are unable to be amended by A1Gifts so please ensure all details are completed correctly. If you order via the phone then an e-mail confirmation of the wording or details will be required to ensure no errors occur. However if a personalised product is received that has an error made by A1Gifts then a replacement will be issued. 

The wording and details supplied via the website (Product Personalisation form) are unable to be amended by A1Gifts so please ensure all details are completed correctly, however please note that to fit the wording on some products we/ our supplier may need to arrange the wording over several lines. Please avoid using accents or special symbols as we unfortunately are unable to add these to the items. 

Where next working day delivery is available please note the cut off time for these items is 3.00pm. 

Every personalised product has an estimated despatch and delivery time, these are estimated and we hold no responsibility that at times these may vary due to peak season sales or due to unforeseen circumstances. 

Please Note: Please note some products we sell which include Personalised items, Galileo Thermometers, larger or heavy items and all glassware are not available to customers outside the UK mainland. 

Contract Between Us
:

Payment of the whole price of goods (UK Sterling) within your order including delivery (additional delivery charges may apply for remote destinations within the UK and international).  Once payment is completed we will e-mail you an order confirmation which confirms all the details that you entered and enters you into a legally binding contract between us.

As stated above you may be required to pay additional amounts for delivery and it maybe not possible for us to deliver to some locations, please see our delivery option details.

You have a right to cancel your order up to 14 working days after receipt of your goods (For non personalised goods).  You do not need to give us any reason in which to cancel your contract, however we ask for you to e-mail sales@a1gifts.co.uk so that we are aware of the imminent return.  Any goods that you wish to return due to them not being required will be required for you to pay the return postage costs and the cost of the goods will only be refunded within 30 days of your order being placed or sooner.  This is however subject to the goods being received in the condition that they were originally sent and delivered to you.  Please revert to our terms if the item is faulty.

If you do not return the goods delivered to you or do not pay the costs of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount that we re-credited to you.

You cannot cancel your contract if the item/s ordered is custom made and personalised to order.

Cancellation by us:

We have the right to cancel the contract between us if we have insufficient stocks to deliver the goods that you have ordered, or we do not deliver to your area or if for any reason there has been a typo error with regards to incorrect pricing.

If we do cancel your contract we will notify you by e-mail and will re-credit your account (UK Sterling) as soon as possible or within 30 days of your order.  We will not be obliged to offer any additional compensations for any disappointment suffered.

We do not sell alcoholic products to anyone under the age of 18, for this reason we may refuse to make delivery at our discretion.  By placing the order you confirm that both yourself and the recipient is aged 18 or over.

We do not sell to minors.

Delivery of Goods to you:

Please see above for further details however goods will be delivered to the address as specified in the order placed by yourself.  Delivery will be made as soon as possible, please see above for delivery guidelines on the different services that you can select and some products have different dispatch times please see individual products for further details.  

If any items are out of stock at the time of delivery we will e-mail to advise on an expected delivery time in which you can decide if you wish to continue with the contract or cancel.

Once goods are delivered you become the owner and will be held at your risk and we will not be liable for any loss or destruction.  Refunds cannot be given if you gift is not passed onto you following the delivery at the address you provided.

We will not be held responsible for any delays in delivery caused by a third party.

Compensation:

We will not be liable for any consequential loss, damage or expenses (including loss of profits, business or goodwill) from any issue arising out of problem that you have notified us about.  Under this condition we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid for the goods of you order.

None of these terms and conditions are intended to limit any rights that you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Recycling of Electrical Goods: 

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. 

We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.

 

Complaints:

In the event that your are unhappy with the service you have received from our business then we want to hear about it and we will do our best to put it right.

Our customer complaints procedure has the following goals in mind: To deal with complaints fairly, efficiently and effectively

  • To ensure that all complaints are handled in a consistent manner throughout
  • To increase customer satisfaction
  • To use complaints constructively in planning and improvement of all services.

 

How to complain

A1Gifts and Furnishings Ltd (Company Number 9407934)  Registered Office New Bridge Street House, 30-34 New Bridge Street, London, EC4V 6BJ; would like to sort out any complaint as soon as possible.


Many complaints can be resolved informally.  In the first instance contact A1Gifts and Furnishings ltd either via e-mail or phone in which we will try to sort the matter out.  If you are not satisfied with the outcome or do not wish an informal solution you may pursue a formal complaint.  Please write down you complaint and send it to:

Complaints Department
A1Gifts 
Grace House
Petersfield Avenue
Slough
Berkshire
SL2 5EA


What happens Next?

You will receive an acknowledgement of you complaint within 14 working days.  You may be contacted to make sure that we have understood you complaint properly.

You will then receive a response to your complaint within 28 working days of receipt.

Does this always happen?

Fortunately complaints are very rare and in all cases a complaint is given full and fair consideration

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