If you can not find an answer within our FAQ section then do not hesitate to contact us using the
Live Help Chat by clicking here.
On all our product pages we have a customer reviews section underneath the product description. These reviews are 100% genuine from our customer
database unlike other websites. Please bare in mind these reviews are written by themselves and are based on their own personal experiences with the product and service.
We would kindly appreciate for you to leave us feedback on any items you have ordered from us so other shoppers like yourself can get a good
understanding of what the product might be like.
When paying for your items you have two options for courier service, you can either select Royal Mail Standard Delivery or FedEx Next Working Day Delivery.
If you select courier by FedEx we will give you a tracking number supplied in your shipped email so you can check the process of your order.
- 'I want to Change an Order'
If you've just placed an order with us and realised you would like to change the order whether it is the wrong product, forgot to add
another product or add gift wrapping to the order then please phone us on 02380 601160 to speak to the sales team quoting your order number to update your order before we prepare your items for
delivery and we can amend any payments due to ensure 100% satisfaction.
- 'How do I cancel my order?'
To cancel an order, Please phone our sales team on 02380 601160 quoting your order reference number as soon as possible.
Pre-Ordering comes into action when one of our items is out of stock.
On a product information page
it will say instead of add to basket button it will come up as 'Click to Pre-Order' button.
This is the same process as Buying now, but as soon as we receive the item back in stock we will immediately
dispatch to you to reduce waiting time. The item will also be booked out under your order number so you will be guaranteed the item ready for when
the item as soon as it comes in.
If you would like to know the estimated time of an item when it will be back in stock then
please contact us on 02380 601160.
- What does 'Bad Check Sum' Mean?
'Bad Check Sum' means when you have entered the payment card's long number in incorrectly. (The long card number along the middle of the card.)
Please check carefully and enter the card number in before pressing submit.
When making an order with us we will do our best in keeping you informed with your order. Every time the status of your order changes we will send you
an automated email saying it's being processed by warehouse and also when it has just dispatched for courier we will send another saying it has been shipped.
We want to give our customers peace of mind when ordering with us so if you do have any queries don't hesitate to call us we will be happy to help.
To view your order history with us, log in to your account at the top right of this page and on the overview page
click on the 'Order Tracking/ Previous Orders Link on the left hand-side.
To change your Billing Address log into your account and on the main overview page will display your address. This is your
billing address. Please make sure this matches your payment card address otherwise there will be problems when wanting to order
future items. This is to help against credit card fraud.
When first registering with us you have the option of choosing to opt in on our subscriptions
and offers. This subscription is recommended to benefit in on our offers as this will benefit
you on our loyalty scheme of gaining an extra 10% off future orders with us. We value our
customer's privacy. Your email address will not be given out to any third party companies
without your consent. If you would like to opt in/out of the email subscriptions then just
log into your account and above your address will be two tick boxes. Just choose your
favoured options and click continue and this will be saved.
Once entering a question and clicking ask, a chat window (Popup) will appear to communicate with a member of staff. Please allow pop-ups within your browser settings.